YOUR PACKAGE MIGHT TAKE A LITTLE TIME TO GET TO YOU.
BECAUSE OF COVID19 IT TAKES LONGER FOR PACKAGES TO BE RELEASED BY CUSTOMS.
My shop is based in Portugal (Europe) and for every destination that is not in Europe, it can take up to three months for your order to arrive. I know it's a long time, but please be patient. I cannot control the speed at which mail is delivered.
- shipping starts at 7€ (without tracking number)
- plus 0.5 - 3€ for each added item (depending on the item's weight)
- tracking shipping is available for purchase at the "SHOP EXTRAS" in products
All orders go out to you through my country's postal service (ctt). All shipping starts at 7€ for one item and inscreses with weight, without tracking number. If you want tracking, you need to manually add it.
The no tracking also means that if your order gets lost, there's nothing I can do about that. Please understand that once the order leaves my hands, it's out of my control. With tracking number however, your order is insured against loss.
If your package is returned to me for any reason that wasn't my wrong doing (normally because you typed the address wrong or because there was no one to pick it up), I'll only pay half the shipping price to send it back to you. If it gets returned a second time, you have to pay the shipping by full yourself. I'm sorry but you have to met me halfway here. Thank you.
All your orders are properly wrapped and protected for transportation. I haven't yet had anyone say that their order got any damages during transportation. Even the ones that are returned to me, after tumbling around the world, they arrived in good condition, so unless your post office runs over it, it will arrive in one piece to your hands.
If you are worried about additional taxes on your order because of customs, don't. I hate when that happens to me, so I will always have an extra care to make sure that does not happen to any of you.
COMBINE SHIPPING // ADDRESS CHANGE
If you place multiple orders and you haven't received an email saying your order has shipped, you can combine them to save yourself some money on shipping.
All you have to do is send me an email.
Subject: Combine Shipping (or Adress change. etc)
Email contents: Name used on the order(s) + Order(s) numbers
I'll then refund you the surplus that you paid for shipping as soon as possible.
If at any moment you need to change your address or if you have any other concern about your order, or you just eant to get in touch with me for any reason, just send me an email. I'll get back to you as soon as I can.
P.S. I try to use as many recycled and reused products as I can when I pack your orders, so please, dispose of them correctly and ecologically as well. Let's all help our little planet whenever we can.